Set Up & Care
Adjustable Flex Bed Set Up
Mattress Set Up
Can you put a Bear Mattress on a box spring?
Do I need to flip a Bear mattress?
Do I need to let the mattress settle after opening?
Do the mattresses have a break-in period?
How do I set up my mattress?
How long can my mattress stay in the box?
What should I rest my mattress on?
Payment & Financing
Discounts and ID.me
Am I eligible for ID.me discounts?
Can I combine my ID.me discount with other offers?
Do I have to use ID.me to qualify for the discount?
Does Bear offer discounts for US Military, First Responders, Healthcare professionals, and Teachers?
Having issues using ID.me for your purchase?
How do I verify my ID.Me?
How is my ID.me discount applied to my order?
Why am I getting an error with Shop Pay Installments?
Shipping & Delivery
Can I make any delivery changes after my purchase?
Does someone need to be home or sign for the delivery?
How Can I Track My Order?
How big is the box that the mattress ships in?
How is the Bear Adjustable Flex Bed packaged for shipping?
How is the Bear Foundation packaged for shipping?
How much is shipping?
I ordered multiple items. Will they arrive at the same time?
When can I expect my delivery to arrive?
COVID and Safety
Are orders shipping on-time?
How do returns work during the quarantine?
How is Bear keeping its customers and employees safe?
Is the packaging safe to handle?
What is “Contact-Free” delivery?
Will you remove my old mattress?
White Glove Services & In-Home Set Up
Returns, Exchanges, & Trials
Where can I find the warranties for your accessories?
Where can I find the warranties for your bed bases?
Where can I find the warrranties for your mattresses?
Mattress Trial & Exchanges
Can I exchange my mattress?
How does the 120-Night Risk-Free Mattress Trial work?
Mattress Return Policy BEFORE January 1, 2022
Why am I required to try the mattresses for at least 30 days?
Can I try a Bear mattress in a store before purchasing?
Does it cost me anything to return a Mattress?
Does the Bear Pillow come with a Risk-Free Trial?
How can I return an Adjustable Flex Bed?
How can I return my accessories (weighted blanket, protector, encasement, pillow)?
How can I return my bed base?
How can I return my mattress?
What does Bear do with the mattress returns?
Bear Product Info
Are your mattresses made in the USA?
Can I cancel my Extend Protection Plan?
Can I customize the dimensions or firmness of a Bear mattress?
Do Bear mattresses contain fiberglass?
Do Bear mattresses smell/off-gas?
Do your mattresses use environmentally-friendly materials?
Does my Extend protection plan offer protection for damage caused by third parties? e.g. moving companies, etc
How can I make my Bear mattress more plush?
How can I purchase an Extend Protection Plan?
How firm are your mattresses?
How many times can I use the Extend Protection Plan?
How much does the Bear Elite Hybrid weigh?
How much does the Bear Original mattress weigh?
How much does the Bear Pro Hybrid mattress weigh?
How much does the Bear Trek weigh?
How much does the Star Hybrid mattress weigh?
How thick are your mattresses?
How would you rate the firmness of the Bear Cub - Kids Mattress?
I accidentally spilled coffee and it stained my furniture. Is this serviceable?
I know a furniture repair near me, does Extend cover the cost if I choose to use their repair services instead of Guardsman?
If the Customer experiences any complications during the Claims process, what can they do?
If the furniture is irreparable, will Extend replace my item?
My furniture has a tear or structural damage. What are the next steps to repair my item?
What are the benefits of an Extend Protection Plan?
What are the firmness levels of the Elite Hybrid?
What do I need when I need to utilize my Extend Protection Plan?
What does my Extend Protection Plan offer?
What is an Extend Protection Plan?
What is the process to file a claim under the Extend Protection Plan?
What makes Bear better than other brands?
What products are covered by Extend?
What safety tests have Bear Mattresses passed?
What type of sleeper will enjoy the Star Hybrid?
When the customer cancels their Extend plan, what is the refund policy?
Where can I take the Sleep Quiz?
Where is my contract ID?
Which mattress is best for my sleep position?
Are weighted blankets only for sleeping?
Does a mattress protector work with Celliant cover?
What Makes the GlacioTex Mattress Protector Special?
What makes the Bear Pillow Special?
What makes the Bear Protector Special?
Who might enjoy the Weighted Blanket?
Will the Bear Pillow fit my pillow case?
- Help Center
- Bear Product Info
- Do your mattresses use environmentally-friendly materials?
Do your mattresses use environmentally-friendly materials?
Updated by Erika Lang
All of our mattresses are independently tested to meet strict third-party chemical emissions standards so you’re not exposed to health-hazardous materials while you sleep.
In short: Bear mattresses are non-toxic. You can rest assured that our mattresses will not cause any health problems associated with high levels of VOCs, formaldehyde, prohibited phthalates, flame retardants — all those chemicals and pollutants that we know are bad for us.
GREENGUARD Gold Certification
The GREENGUARD certification program gives consumers like you the ease of mind that products designed for indoor spaces meet strict chemical emissions limits, creating healthier living spaces and interiors for all. It also helps you know whether or not a manufacturer’s sustainability claims are legit thanks to third-party evaluations.
Well, the Gold certification for low emissions is even more rigorous because it considers the health and safety of children and the elderly, and it determines if a product is safe for use in schools and healthcare facilities.
Our GREENGUARD Gold-certified product? All five of our mattresses have been scientifically proven to meet the third-party emissions standards for chemicals and pollutants — like volatile organic compounds (VOCs), formaldehyde and phthalates — so you aren’t potentially exposed to health-hazardous materials while you sleep.
What About the CertiPUR-US Certification?
All of our mattresses — the Elite Hybrid, Star Hybrid (formerly Bear Hybrid), Pro Hybrid, Bear Original and now the Bear Cub Kids Mattress — use foams that meet the CertiPur-US standards for the content, emissions and durability of polyurethane foam products.
A CertiPUR-US-certified foam is tested by independent, accredited labs to ensure it is:
- Made without ozone depleters.
- Made without flame retardants banned by the EPA or determined to potentially cause cancer, genetic defects or risks to fertility and unborn children.
- Made without mercury, lead and other heavy metals.
- Made without formaldehyde.
- Made without phthalates regulated by the Consumer Product Safety Commission.
- Has low VOC emissions for indoor air quality.
All certified foams are analyzed and tested twice within the first year, and then tested again and recertified annually to ensure manufacturers like us aren’t getting lazy with their production standards.