Set Up & Care
Adjustable Flex Bed Set Up
Mattress Set Up
Can you put a Bear Mattress on a box spring?
Do I need to flip a Bear mattress?
Do I need to let the mattress settle after opening?
Do the mattresses have a break-in period?
How do I set up my mattress?
How long can my mattress stay in the box?
What should I rest my mattress on?
Payment & Financing
Discounts and ID.me
Am I eligible for ID.me discounts?
Can I combine my ID.me discount with other offers?
Do I have to use ID.me to qualify for the discount?
Does Bear offer discounts for US Military, First Responders, Healthcare professionals, and Teachers?
Having issues using ID.me for your purchase?
How do I verify my ID.Me?
How is my ID.me discount applied to my order?
Why am I getting an error with Shop Pay Installments?
Shipping & Delivery
Can I make any delivery changes after my purchase?
Does someone need to be home or sign for the delivery?
How Can I Track My Order?
How big is the box that the mattress ships in?
How is the Bear Adjustable Flex Bed packaged for shipping?
How is the Bear Foundation packaged for shipping?
How much is shipping?
I ordered multiple items. Will they arrive at the same time?
When can I expect my delivery to arrive?
COVID and Safety
Are orders shipping on-time?
How do returns work during the quarantine?
How is Bear keeping its customers and employees safe?
Is the packaging safe to handle?
What is “Contact-Free” delivery?
Will you remove my old mattress?
White Glove Services & In-Home Set Up
Returns, Exchanges, & Trials
Where can I find the warranties for your accessories?
Where can I find the warranties for your bed bases?
Where can I find the warrranties for your mattresses?
Mattress Trial & Exchanges
Can I exchange my mattress?
How does the 120-Night Risk-Free Mattress Trial work?
Mattress Return Policy BEFORE January 1, 2022
Why am I required to try the mattresses for at least 30 days?
Can I try a Bear mattress in a store before purchasing?
Does it cost me anything to return a Mattress?
Does the Bear Pillow come with a Risk-Free Trial?
How can I return an Adjustable Flex Bed?
How can I return my accessories (weighted blanket, protector, encasement, pillow)?
How can I return my bed base?
How can I return my mattress?
What does Bear do with the mattress returns?
Bear Product Info
Are your mattresses made in the USA?
Can I cancel my Extend Protection Plan?
Can I customize the dimensions or firmness of a Bear mattress?
Do Bear mattresses contain fiberglass?
Do Bear mattresses smell/off-gas?
Do your mattresses use environmentally-friendly materials?
Does my Extend protection plan offer protection for damage caused by third parties? e.g. moving companies, etc
How can I make my Bear mattress more plush?
How can I purchase an Extend Protection Plan?
How firm are your mattresses?
How many times can I use the Extend Protection Plan?
How much does the Bear Elite Hybrid weigh?
How much does the Bear Original mattress weigh?
How much does the Bear Pro Hybrid mattress weigh?
How much does the Bear Trek weigh?
How much does the Star Hybrid mattress weigh?
How thick are your mattresses?
How would you rate the firmness of the Bear Cub - Kids Mattress?
I accidentally spilled coffee and it stained my furniture. Is this serviceable?
I know a furniture repair near me, does Extend cover the cost if I choose to use their repair services instead of Guardsman?
If the Customer experiences any complications during the Claims process, what can they do?
If the furniture is irreparable, will Extend replace my item?
My furniture has a tear or structural damage. What are the next steps to repair my item?
What are the benefits of an Extend Protection Plan?
What are the firmness levels of the Elite Hybrid?
What do I need when I need to utilize my Extend Protection Plan?
What does my Extend Protection Plan offer?
What is an Extend Protection Plan?
What is the process to file a claim under the Extend Protection Plan?
What makes Bear better than other brands?
What products are covered by Extend?
What safety tests have Bear Mattresses passed?
What type of sleeper will enjoy the Star Hybrid?
When the customer cancels their Extend plan, what is the refund policy?
Where can I take the Sleep Quiz?
Where is my contract ID?
Which mattress is best for my sleep position?
Are weighted blankets only for sleeping?
Does a mattress protector work with Celliant cover?
What Makes the GlacioTex Mattress Protector Special?
What makes the Bear Pillow Special?
What makes the Bear Protector Special?
Who might enjoy the Weighted Blanket?
Will the Bear Pillow fit my pillow case?
Updated by Colleen
Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps the customer will go through to have furniture taken care of:
- The customer provides a contract ID, email address, or another piece of identifying information to Extend
- Extend entitles (validates) contract coverage by ensuring:
- The plan is active
- The date is between the Effective & Expiration Dates
- The customer will then answer a few Adjudication questions
- High-level troubleshooting steps are offered
- If a servicer is required, Extend will dispatch a servicer to the customer’s location for furniture repair
- Extend will be in constant communication with the customer to ensure services have been scheduled and completed
- Customers can repair this device until the number of times and cost of the repair exceeds the retail price of the product.