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Why am I getting an error with Shop Pay Installments?

Steven Updated by Steven

If you're receiving a system error while attempting to purchase using Shop Pay Installments, then it may be due to your previous history with Affirm (ie: defaulting on a previous purchase via Shop Pay Installments). Affirm, the financial institution which provides installment loans for consumers, provides the financial backing for Shop Pay Installments.

If you believe you have been approved by Shop Pay Installments or Affirm in the past and this is a mistake, then you can contact help@shop.affirm.com for more information.

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