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COVID and Safety

Are orders shipping on-time?

Yes! Our factories are open and operating. We are shipping orders on-time.

Updated 3 years ago by Steven

How do returns work during the quarantine?

For your safety and the safety of our team, mattress pick-ups will not be taking place in your home. Instead, please place your mattress outside your home in a secure area or a designated pickup spot…

Erika Lang
Updated 2 years ago by Erika Lang

How is Bear keeping its customers and employees safe?

Our #1 priority is to ensure the health and safety of our customers, our delivery partners and our employees. Our manufacturers and distribution centers are adhering to strict policy changes. This in…

Updated 3 years ago by Steven

Is the packaging safe to handle?

Our delivery partners are adhering to strict policies and increasing sanitization frequency during this time. Additionally, the CDC has stated, “In general, because of poor survivability of these cor…

Updated 3 years ago

What is “Contact-Free” delivery?

We are taking measures to prevent the spread of COVID-19, which is why we are using “Contact-Free” delivery. We partner with FedEx to safely deliver your packages. They will leave your mattress and o…

Updated 2 years ago

Will you remove my old mattress?

Yes! To keep you and our employees safe, we are offering a modified version of our mattress removal service in certain areas for a small cost that can be added by calling us at 844-311-0035 to see if…

Updated 3 years ago
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