- Help Center
- Shipping & Delivery COVID and Safety
Set Up & Care
Adjustable Base Set Up
Can a mattress rest directly on the Bear Adjustable Base?
Can my partner and I move independently of each other on the Adjustable Base?
Mattress Set Up
Can you put a Bear Mattress on a box spring?
Do I need to flip a Bear mattress?
Do I need to let the mattress settle after opening?
Do the mattresses have a break-in period?
How do I set up my mattress?
How long can my mattress stay in the box?
What should I rest my mattress on?
Cleaning
Payment & Financing
Financial
Discounts and ID.me
Am I eligible for ID.me discounts?
Can I combine my military discount with any other offer?
Do I have to use ID.me to qualify for the discount?
Does Bear offer discounts for US Military, First Responders, Healthcare professionals?
Having issues using ID.me for your purchase?
How is my ID.me discount applied to my order?
Shipping & Delivery
Shipping Locations
COVID and Safety
Are orders shipping on-time?
How do returns work during the quarantine?
How is Bear keeping its customers and employees safe?
Is the packaging safe to handle?
What is “Contact-Free” delivery?
Will you remove my old mattress?
Standard Shipping
Can I make any delivery changes after my purchase?
Does someone need to be home or sign for the delivery?
How big is the box that the mattress ships in?
How is the Bear Adjustable Base packaged for shipping?
How is the Bear Foundation packaged for shipping?
How much is shipping?
I ordered multiple items. Will they arrive at the same time?
When can I expect my delivery to arrive?
Returns, Exchanges, & Trials
Warranties
Where can I find the warranties for your accessories?
Where can I find the warranties for your bed bases?
Where can I find the warrranties for your mattresses?
Mattress Trial & Exchanges
Can I exchange my mattress?
How does the 100 Night Risk-Free Mattress Trial work?
Why am I required to try the mattresses for at least 30 days?
Returns
Does it cost me anything to return a Mattress?
Does the Bear Pillow come with a Risk-Free Trial?
How can I return an Adjustable Base?
How can I return my Foundation?
How can I return my accessory (weighted blanket, protector, encasement, pillow)?
How can I return my mattress?
Is Bear Mattress in any stores? Can I try it before I purchase?
What does Bear do with the mattress returns?
Bear Product Info
Mattresses
Are your mattresses eco-friendly?
Are your mattresses made in the USA?
Can I customize the dimensions or firmness of the Bear Mattress?
Do the mattresses smell/off-gas?
How firm are your mattresses?
How much does the Bear Hybrid mattress weigh?
How much does the Bear Pro mattress weigh?
How much does the Original Bear mattress weigh?
How thick are your mattresses?
What makes Bear better than other brands?
What safety tests have Bear Mattresses passed?
Which mattress is best for my sleep position?
Accessories
Are weighted blankets only for sleeping?
Does the protector work with Celliant?
What makes the Bear Pillow Special?
What makes the Bear Protector Special?
Who might enjoy the Weighted Blanket?
Will the Bear Pillow fit my pillow case?
Bed Bases
COVID and Safety
Are orders shipping on-time?
Yes! Our factories are open and operating. We are shipping orders on-time. Hybrid Mattress Shipping Update: We strive to make sure all of our mattresses are shipped as soon as possible. Currently, ou…

How do returns work during the quarantine?
For your safety and the safety of our team, mattress pick-ups will not be taking place in your home. Instead, please place your mattress outside your home in a secure area or a designated pickup spot…

How is Bear keeping its customers and employees safe?
Our #1 priority is to ensure the health and safety of our customers, our delivery partners and our employees. Our manufacturers and distribution centers are adhering to strict policy changes. This in…

Is the packaging safe to handle?
Our delivery partners are adhering to strict policies and increasing sanitization frequency during this time. Additionally, the CDC has stated, “In general, because of poor survivability of these cor…

What is “Contact-Free” delivery?
We are taking measures to prevent the spread of COVID-19, which is why we are using “Contact-Free” delivery. We partner with FedEx to safely deliver your packages. They will leave your mattress and o…

Will you remove my old mattress?
Yes! To keep you and our employees safe, we are offering a modified version of our mattress removal service in certain areas for a small cost that can be added by calling us at 844-311-0035 to see if…
