Are your mattresses eco-friendly?
All of our mattresses are CertiPUR-US certified, meaning all of our foams meet strict health and environmental standards: Low emission (low VOCs) for indoor air quality. Made without prohibited phtha…
Are your mattresses made in the USA?
Yes! We proudly manufacture our mattresses in America from materials also made in the US.
Can I cancel my Extend Protection Plan?
Yes, customers can cancel their coverage at any time.
Can I customize the dimensions or firmness of a Bear mattress?
Bear is unable to customize the dimensions or size of our mattresses. Each Bear mattress is offered with a universal feel of medium to medium-firm , which translates to a firmness rating of roughly 5…
Do Bear mattresses contain fiberglass?
No. None of our mattresses contain fiberglass. We use 100% fiberglass-free, OEKO-TEX certified, Flame-Retardant Rayon. It’s chemical-free, safe, and effective, so you can breathe easy at night.
Do Bear mattresses smell/off-gas?
Our mattresses use foams that have little to no smell. If anything, it would be very slight when you first unpack the mattress, like a new pair of sneakers, and then will dissipate within a couple of…
Does my Extend protection plan offer protection for damage caused by third parties? e.g. moving companies, etc
Our Terms and Conditions currently do not allow for coverage of damage caused by third parties such as moving companies.
How can I make my Bear mattress more plush?
The Bear Hybrid , Bear Pro , and Bear Original have a firmness rating around 6.8 to 7.1 (based on a 1 to 10 scale with 10 being the firmest) that is considered a medium-firm feel. To add a little add…
How can I purchase an Extend Protection Plan?
A protection plan can be purchased through the participating merchant online or through their customer care team over the phone.
How firm are your mattresses?
All of our mattresses fit in "the sweet spot" of medium-firm. This is the perfect balance of comfort and support and is the most universally preferred firmness level. You can find out more about it i…
How many times can I use the Extend Protection Plan?
You will be able to repair your product until the number of times and cost of the repair exceeds the retail price of the product.
How much does the Bear Hybrid mattress weigh?
Bear Hybrid Weight: Twin: 60 lbs. TwinXL: 60 lbs. Full: 80 lbs. Queen: 110 lbs. King: 140 lbs. Cal King: 140 lbs.
How much does the Bear Original mattress weigh?
Bear Original Mattress Weight: Twin: 50 lbs. TwinXL: 50 lbs. Full: 60 lbs. Queen: 70 lbs. King: 90 lbs. Cal King: 90 lbs.
How much does the Bear Pro mattress weigh?
Bear Pro Weight: Twin: 60 lbs. TwinXL: 60 lbs. Full: 70 lbs. Queen: 80 lbs. King: 100 lbs. Cal King: 100 lbs.
How thick are your mattresses?
The Bear Original is 10" thick. The Bear Pro is 12" thick. The Bear Hybrid is 13" thick. The Bear Elite Hybrid is 14" thick.
I accidentally spilled coffee and it stained my furniture. Is this serviceable?
If you have an accidental damage and handling (ADH) repair program with Extend, we protect against rips, tears, and stains. Please contact Extend’s Customer Care team in the Extend Claims Portal ( ht…
I know a furniture repair near me, does Extend cover the cost if I choose to use their repair services instead of Guardsman?
As we hold our partner services to a very high standard, we require that servicing is scheduled and conducted through Extend. We cannot guarantee the quality of work from third party repairs. Extend…
If the Customer experiences any complications during the Claims process, what can they do?
The Customer can contact the Extend Customer Care Team in the Extend Claims Portal ( https://customers.extend.com/ ) or via phone at 877-248-7707.
If the furniture is irreparable, will Extend replace my item?
Extend will review each claim and work with you to determine the best course of action in the event your furniture is irreparable.
My furniture has a tear or structural damage. What are the next steps to repair my item?
If the furniture has a tear caused by an accident or structural/mechanical damage from normal use, please contact Extend’s Customer Care team in the Extend Claims Portal ( https://customers.extend.co…
What are the benefits of an Extend Protection Plan?
Extend provides peace of mind and financial protection should your product failure or experience accidental damage. Extend is a reliable service that makes purchasing and filing claims on protection…
What do I need when I need to utilize my Extend Protection Plan?
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707. If you contact the…
What does my Extend Protection Plan offer?
Extend offers customers the option to purchase protection plans that go beyond a products manufacturer’s warranty.
What is an Extend Protection Plan?
The Extend Protection Plan provides peace of mind and financial protection from product failure and accidental damage, if included. Our furniture plans begin on the date that the product is delivered…
What is the process to file a claim under the Extend Protection Plan?
Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps the customer will go through to have furniture taken care of: The customer provides a con…
What makes Bear better than other brands?
Our mission is simple: to improve the health, wellness, and overall quality of life for our customers. We are a small team of thinkers, doers, and creators. We strive to empower our customers through…
What products are covered by Extend?
The Extend team works with our partner merchants to identify all eligible products and match them to a warranty plan.
What safety tests have Bear Mattresses passed?
Per U.S. Federal Government regulations, all of the Bear Mattresses have been thoroughly tested to meet safety regulations according to 16 CFR 1633 and 1632. Bear Mattresses are wrapped in a propriet…
When the customer cancels their Extend plan, what is the refund policy?
For an extended warranty plan, the customer is entitled to a full refund throughout the life of their limited warranty coverage. After expiration of the limited warranty, the customer is entitled to…
Where can I take the Sleep Quiz?
We know that mattress shopping can be difficult and we went ahead and made the process less stressful by creating a mattress sleep quiz to find out which mattress is right for you. Take Mattress Slee…
Where is my contract ID?
Customers will receive an email after purchasing a protection plan that details Contract ID. Warranty Term Length. Coverage Dates. Product Name. Please contact the Extend Customer Care Team if the Cu…
Which mattress is best for my sleep position?
Each mattress is comfortable in any sleep position, and is designed to offer superior cooling and pressure-point relief. We have received verified customer feedback with some recommendations: For Sid…