+1-844-311-0035Mattresses
Are your mattresses made in the USA?
Bear mattresses are designed, assembled and shipped out of our Arizona Dream Factory. This US facility is home to 400+ craftspeople who ensure the quality of mattresses are at the highest level in th…
Can I cancel my Extend Protection Plan?
Yes, customers can cancel their coverage at any time.
Can I customize the dimensions or firmness of a Bear mattress?
Bear is unable to customize the dimensions or size of our mattresses. Each Bear mattress is offered with a universal feel of medium to medium-firm , which translates to a firmness rating of roughly 5…
Do Bear mattresses contain fiberglass?
We're happy to say, no, none of our mattresses contain fiberglass. Glass fibers, also known as glass wool or fiberglass, have been used in a variety of products, including insulation, building materi…
Do Bear mattresses smell/off-gas?
Our mattresses use foams that have little to no smell. If anything, it would be very slight when you first unpack the mattress, like a new pair of sneakers, and then will dissipate within a couple of…
Do your mattresses use environmentally-friendly materials?
Certified Non-Toxic. All of our mattresses are independently tested to meet strict third-party chemical emissions standards so you’re not exposed to health-hazardous materials while you sleep. In sho…
Does my Extend protection plan offer protection for damage caused by third parties? e.g. moving companies, etc
Our Terms and Conditions currently do not allow for coverage of damage caused by third parties such as moving companies.
How can I make my Bear mattress more plush?
The feel of a mattress is subjective, based on your individual physical factors and previous experiences.. Firmness, materials, and construction all contribute to the overall feel of a mattress. So,…
How can I purchase an Extend Protection Plan?
A protection plan can be purchased through the participating merchant online or through their customer care team over the phone.
How firm are your mattresses?
All of our mattresses fit in "the sweet spot" of medium-firm. This is the perfect balance of comfort and support and is the most universally preferred firmness level. You can find out more about it i…
How many times can I use the Extend Protection Plan?
You will be able to repair your product until the number of times and cost of the repair exceeds the retail price of the product.
How much does the Bear Elite Hybrid weigh?
Elite Hybrid mattress comprises 4 layers of premium foams, and 1 layer of high-quality innerspring coils making it a 14 inch mattress. The weights of the Elite Hybrid mattress vary by size: Twin: 60…
How much does the Bear Original mattress weigh?
Bear Original Mattress Weight: Twin: 50 lbs. TwinXL: 50 lbs. Full: 60 lbs. Queen: 70 lbs. King: 90 lbs. Cal King: 90 lbs.
How much does the Bear Pro Hybrid mattress weigh?
The weight of the Bear Pro Hybrid Mattress depends on the size of the mattress you choose. Here are the estimated weights for the different sizes: Twin: 70 lbs. Twin XL: 75 lbs. Full: 95 lbs. Queen:…
How much does the Bear Trek weigh?
The Bear Trek consists of 3 layers of foam, one being a cooling gel foam which allows for more airflow throughout the mattress. The weight of the Bear Trek varies by its size - RV Bunk: 34 lbs. RV Qu…
How much does the Star Hybrid mattress weigh?
The weight of the Star Hybrid mattress will depend on the size of your mattress. Twin: 60 lbs. Twin XL: 60 lbs. Full: 80 lbs. Queen: 110 lbs. King: 140 lbs. Cal King: 140 lbs.
How thick are your mattresses?
Thickness or Height of Bear mattresses will vary by model.. We have a wide range of mattress styles each one with various attributes like different heights or thicknesses. See our comparison chart wi…
How would you rate the firmness of the Bear Cub - Kids Mattress?
We designed the Bear Cub - Kids Mattress to have the perfect combination of foam and coils. It is built with a solid core using 6" of individually wrapped coils for deep compression and durable suppo…
I accidentally spilled coffee and it stained my furniture. Is this serviceable?
If you have an accidental damage and handling (ADH) repair program with Extend, we protect against rips, tears, and stains. Please contact Extend’s Customer Care team in the Extend Claims Portal ( ht…
I know a furniture repair near me, does Extend cover the cost if I choose to use their repair services instead of Guardsman?
As we hold our partner services to a very high standard, we require that servicing is scheduled and conducted through Extend. We cannot guarantee the quality of work from third party repairs. Extend…
If the Customer experiences any complications during the Claims process, what can they do?
The Customer can contact the Extend Customer Care Team in the Extend Claims Portal ( https://customers.extend.com/ ) or via phone at 877-248-7707.
If the furniture is irreparable, will Extend replace my item?
Extend will review each claim and work with you to determine the best course of action in the event your furniture is irreparable.
My furniture has a tear or structural damage. What are the next steps to repair my item?
If the furniture has a tear caused by an accident or structural/mechanical damage from normal use, please contact Extend’s Customer Care team in the Extend Claims Portal ( https://customers.extend.co…
What are the benefits of an Extend Protection Plan?
Extend provides peace of mind and financial protection should your product failure or experience accidental damage. Extend is a reliable service that makes purchasing and filing claims on protection…
What are the firmness levels of the Elite Hybrid?
Bear Elite Hybrid Mattress Firmness Options. The Elite Hybrid mattress is offered in three firmness levels, so customers can choose their comfort level that is specific to their size, weight, and sle…
What do I need when I need to utilize my Extend Protection Plan?
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707. If you contact the…
What does my Extend Protection Plan offer?
Extend offers customers the option to purchase protection plans that go beyond a products manufacturer’s warranty.
What is an Extend Protection Plan?
The Extend Protection Plan provides peace of mind and financial protection from product failure and accidental damage, if included. Our furniture plans begin on the date that the product is delivered…
What is the process to file a claim under the Extend Protection Plan?
Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps the customer will go through to have furniture taken care of: The customer provides a con…
What makes Bear better than other brands?
Our mission is simple: to improve the health, wellness, and overall quality of life for our customers. We are a small team of thinkers, doers, and creators. We strive to empower our customers through…
What products are covered by Extend?
The Extend team works with our partner merchants to identify all eligible products and match them to a warranty plan.
What safety tests have Bear Mattresses passed?
Per U.S. Federal Government regulations, all of the Bear Mattresses have been thoroughly tested to meet safety regulations according to 16 CFR 1633 and 1632. Bear Mattresses are wrapped in a propriet…
What type of sleeper will enjoy the Star Hybrid?
The best part of the Star Hybrid mattress is its Premium Pillow Top cover, and how universal the feel is. Whether you’re a back sleeper or combination sleeper, the Star Hybrid’s reviewers say it's bo…
When the customer cancels their Extend plan, what is the refund policy?
For an extended warranty plan, the customer is entitled to a full refund throughout the life of their limited warranty coverage. After expiration of the limited warranty, the customer is entitled to…
Where can I take the Sleep Quiz?
We know that mattress shopping can be difficult and we went ahead and made the process less stressful by creating a mattress sleep quiz to find out which mattress is right for you. Take Mattress Slee…
Where is my contract ID?
Customers will receive an email after purchasing a protection plan that details Contract ID. Warranty Term Length. Coverage Dates. Product Name. Please contact the Extend Customer Care Team if the Cu…
Which mattress is best for my sleep position?
Each mattress is comfortable in any sleep position, and is designed to offer superior cooling and pressure-point relief. We have received verified customer feedback with some recommendations: . For S…
