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Mattresses

Are your mattresses eco-friendly?

All of our mattresses are CertiPUR-US certified, meaning all of our foams meet strict health and environmental standards: Low emission (low VOCs) for indoor air quality. Made without prohibited phtha…

Erika Lang
Updated 2 months ago by Erika Lang

Are your mattresses made in the USA?

Yes! We proudly manufacture our mattresses in America from materials also made in the US.

Erika Lang
Updated 2 months ago by Erika Lang

Can I cancel my Extend Protection Plan?

Yes, customers can cancel their coverage at any time.

Steven
Updated 2 months ago by Steven

Can I customize the dimensions or firmness of the Bear Mattress?

Bear Mattress cannot be customized to specific sizes outside the standard Twin, Twin XL, Full, Queen, King, and California King size nor can the firmness levels be adjusted.

Steven
Updated 1 year ago by Steven

Do Bear mattresses contain fiberglass?

No. None of our mattresses contain fiberglass. We use 100% fiberglass-free, OEKO-TEX certified, Flame-Retardant Rayon. It’s chemical-free, safe, and effective, so you can breathe easy at night.

Erika Lang
Updated 2 months ago by Erika Lang

Do the mattresses smell/off-gas?

Our mattresses use foams that have little to no smell. If anything, it would be very slight when you first unpack the mattress, like a new pair of sneakers, and then will dissipate within a couple of…

Erika Lang
Updated 2 months ago by Erika Lang

Does my Extend protection plan offer protection for damage caused by third parties? e.g. moving companies, etc

Our Terms and Conditions currently do not allow for coverage of damage caused by third parties such as moving companies.

Erika Lang
Updated 2 months ago by Erika Lang

How can I purchase an Extend Protection Plan?

A protection plan can be purchased through the participating merchant online or through their customer care team over the phone.

Steven
Updated 2 months ago by Steven

How firm are your mattresses?

All of our mattresses fit in "the sweet spot" of medium-firm. This is the perfect balance of comfort and support and is the most universally preferred firmness level. You can find out more about it i…

Colleen
Updated 1 year ago by Colleen

How many times can I use the Extend Protection Plan?

You will be able to repair your product until the number of times and cost of the repair exceeds the retail price of the product.

Erika Lang
Updated 2 months ago by Erika Lang

How much does the Bear Hybrid mattress weigh?

Bear Hybrid Weight: Twin: 60 lbs. TwinXL: 60 lbs. Full: 80 lbs. Queen: 110 lbs. King: 140 lbs. Cal King: 140 lbs.

Colleen
Updated 1 year ago by Colleen

How much does the Bear Original mattress weigh?

Bear Original Mattress Weight: Twin: 50 lbs. TwinXL: 50 lbs. Full: 60 lbs. Queen: 70 lbs. King: 90 lbs. Cal King: 90 lbs.

Colleen
Updated 6 months ago by Colleen

How much does the Bear Pro mattress weigh?

Bear Pro Weight: Twin: 60 lbs. TwinXL: 60 lbs. Full: 70 lbs. Queen: 80 lbs. King: 100 lbs. Cal King: 100 lbs.

Colleen
Updated 1 year ago by Colleen

How thick are your mattresses?

The Bear Original is 10" thick. The Bear Pro is 12" thick. The Bear Hybrid is 14" thick.

Colleen
Updated 6 months ago by Colleen

I accidentally spilled coffee and it stained my furniture. Is this serviceable?

If you have an accidental damage and handling (ADH) repair program with Extend, we protect against rips, tears, and stains. Please contact Extend’s Customer Care team in the Extend Claims Portal ( ht…

Steven
Updated 2 months ago by Steven

I know a furniture repair near me, does Extend cover the cost if I choose to use their repair services instead of Guardsman?

As we hold our partner services to a very high standard, we require that servicing is scheduled and conducted through Extend. We cannot guarantee the quality of work from third party repairs. Extend…

Steven
Updated 2 months ago by Steven

If the Customer experiences any complications during the Claims process, what can they do?

The Customer can contact the Extend Customer Care Team in the Extend Claims Portal ( https://customers.extend.com/ ) or via phone at 877-248-7707.

Erika Lang
Updated 2 months ago by Erika Lang

If the furniture is irreparable, will Extend replace my item?

Extend will review each claim and work with you to determine the best course of action in the event your furniture is irreparable.

Erika Lang
Updated 2 months ago by Erika Lang

My furniture has a tear or structural damage. What are the next steps to repair my item?

If the furniture has a tear caused by an accident or structural/mechanical damage from normal use, please contact Extend’s Customer Care team in the Extend Claims Portal ( https://customers.extend.co…

Colleen
Updated 2 months ago by Colleen

What are the benefits of an Extend Protection Plan?

Extend provides peace of mind and financial protection should your product failure or experience accidental damage. Extend is a reliable service that makes purchasing and filing claims on protection…

Colleen
Updated 2 months ago by Colleen

What do I need when I need to utilize my Extend Protection Plan?

Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707. If you contact the…

Colleen
Updated 2 months ago by Colleen

What does my Extend Protection Plan offer?

Extend offers customers the option to purchase protection plans that go beyond a products manufacturer’s warranty.

Colleen
Updated 2 months ago by Colleen

What is an Extend Protection Plan?

The Extend Protection Plan provides peace of mind and financial protection from product failure and accidental damage, if included. Our furniture plans begin on the date that the product is delivered…

Erika Lang
Updated 2 months ago by Erika Lang

What is the process to file a claim under the Extend Protection Plan?

Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps the customer will go through to have furniture taken care of: The customer provides a con…

Colleen
Updated 2 months ago by Colleen

What makes Bear better than other brands?

Our mission is simple: to improve the health, wellness, and overall quality of life for our customers. We are a small team of thinkers, doers, and creators. We strive to empower our customers through…

Erika Lang
Updated 2 months ago by Erika Lang

What products are covered?

The Extend team works with our partner merchants to identify all eligible products and match them to a warranty plan.

Steven
Updated 2 months ago by Steven

What safety tests have Bear Mattresses passed?

Per U.S. Federal Government regulations, all of the Bear Mattresses have been thoroughly tested to meet safety regulations according to 16 CFR 1633 and 1632. Bear Mattresses are wrapped in a propriet…

Colleen
Updated 1 year ago by Colleen

When the customer cancels their Extend plan, what is the refund policy?

For an extended warranty plan, the customer is entitled to a full refund throughout the life of their limited warranty coverage. After expiration of the limited warranty, the customer is entitled to…

Steven
Updated 2 months ago by Steven

Where is my contract ID?

Customers will receive an email after purchasing a protection plan that details Contract ID. Warranty Term Length. Coverage Dates. Product Name. Please contact the Extend Customer Care Team if the Cu…

Steven
Updated 2 months ago by Steven

Which mattress is best for my sleep position?

All of our mattresses are comfortable in any sleep position. We have received real customer feedback with some recommendations. The extra cushion of the Bear Pro or Hybrid is great for combo, side, a…

Erika Lang
Updated 2 months ago by Erika Lang
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