👋 Hey! How can we help?

Mattress Trial & Exchanges

Can I exchange my mattress?

You have 120 nights to exchange your mattress from the date of delivery. Only one return or exchange of any mattress per customer, household, and/or delivery address. If you would like to exchange yo…

Colleen
Updated 2 months ago by Colleen

How does the 120-Night Risk-Free Mattress Trial work?

After you receive your mattress from Bear, you can sleep on it up to 120 nights before you decide whether or not you love it. If you’re not completely satisfied, email returns@bearmattress.com before…

Steven
Updated 2 months ago by Steven

Mattress Return Policy BEFORE January 1, 2022

Mattresses purchased BEFORE January 1, 2022 Return Policy. You may request a return of your mattress within 100 nights after the delivery. We require a minimum trial of 30 nights before a return can…

Steven
Updated 1 month ago by Steven

Why am I required to try the mattresses for at least 30 days?

Just like new leather shoes or a fresh pair of jeans, a mattress has a break-in period. The materials of the mattress need some time to conform to your body. Plus, your body may be used to sleeping o…

Erika Lang
Updated 5 months ago by Erika Lang
Bear Mattress (opens in a new tab)

Powered by HelpDocs (opens in a new tab)