- Help Center
- Set Up & Care Mattress Set Up
Set Up & Care
Adjustable Base Set Up
Can a mattress rest directly on the Bear Adjustable Base?
Can my partner and I move independently of each other on the Adjustable Base?
Mattress Set Up
Can you put a Bear Mattress on a box spring?
Do I need to flip a Bear mattress?
Do I need to let the mattress settle after opening?
Do the mattresses have a break-in period?
How do I set up my mattress?
How long can my mattress stay in the box?
What should I rest my mattress on?
Cleaning
Payment & Financing
Financial
Discounts and ID.me
Am I eligible for ID.me discounts?
Can I combine my military discount with any other offer?
Do I have to use ID.me to qualify for the discount?
Does Bear offer discounts for US Military, First Responders, Healthcare professionals?
Having issues using ID.me for your purchase?
How is my ID.me discount applied to my order?
Shipping & Delivery
Shipping Locations
COVID and Safety
Are orders shipping on-time?
How do returns work during the quarantine?
How is Bear keeping its customers and employees safe?
Is the packaging safe to handle?
What is “Contact-Free” delivery?
Will you remove my old mattress?
Standard Shipping
Can I make any delivery changes after my purchase?
Does someone need to be home or sign for the delivery?
How big is the box that the mattress ships in?
How is the Bear Adjustable Base packaged for shipping?
How is the Bear Foundation packaged for shipping?
How much is shipping?
I ordered multiple items. Will they arrive at the same time?
When can I expect my delivery to arrive?
Returns, Exchanges, & Trials
Warranties
Where can I find the warranties for your accessories?
Where can I find the warranties for your bed bases?
Where can I find the warrranties for your mattresses?
Mattress Trial & Exchanges
Can I exchange my mattress?
How does the 100 Night Risk-Free Mattress Trial work?
Why am I required to try the mattresses for at least 30 days?
Returns
Does it cost me anything to return a Mattress?
Does the Bear Pillow come with a Risk-Free Trial?
How can I return an Adjustable Base?
How can I return my Foundation?
How can I return my accessory (weighted blanket, protector, encasement, pillow)?
How can I return my mattress?
Is Bear Mattress in any stores? Can I try it before I purchase?
What does Bear do with the mattress returns?
Bear Product Info
Mattresses
Are your mattresses eco-friendly?
Are your mattresses made in the USA?
Can I customize the dimensions or firmness of the Bear Mattress?
Do the mattresses smell/off-gas?
How firm are your mattresses?
How much does the Bear Hybrid mattress weigh?
How much does the Bear Pro mattress weigh?
How much does the Original Bear mattress weigh?
How thick are your mattresses?
What makes Bear better than other brands?
What safety tests have Bear Mattresses passed?
Which mattress is best for my sleep position?
Accessories
Are weighted blankets only for sleeping?
Does the protector work with Celliant?
What makes the Bear Pillow Special?
What makes the Bear Protector Special?
Who might enjoy the Weighted Blanket?
Will the Bear Pillow fit my pillow case?
Bed Bases
Mattress Set Up
Can you put a Bear Mattress on a box spring?
Bear Mattress does not recommend using a traditional coil box spring because it does not provide the evenly distributed surface area needed for proper support. So, what should I rest my mattress on?

Do I need to flip a Bear mattress?
No. Our mattresses are built one-sided, so it shouldn't be flipped. Another great advantage of our foam technology is it's specifically engineered to hold up during its lifetime as is, but you may tr…

Do I need to let the mattress settle after opening?
No. Your mattress will be good to sleep on as soon as it fully expands. The mattress might take 24-48 hours to completely decompress depending on the length of time it was in the box.

Do the mattresses have a break-in period?
No, our products are great from the start! It will probably take you some time to adjust to the feel so we ask you to sleep on the mattress for at least 30 nights before you decide to keep or return…

How do I set up my mattress?
We recommend you set up the mattress with 2 people. The Hybrid should be opened within 3 weeks of delivery. The Pro and Original should be opened within 30 days of delivery. Bring the box to the room…

How long can my mattress stay in the box?
The Hybrid should be opened within 3 weeks of delivery. The Pro and Original should be opened within 30 days of delivery.

What should I rest my mattress on?
Our beds are designed to lay on any hard, flat surface. We highly recommend the Bear Foundation paired with a solid bed frame. Other options include a platform bed or an adjustable base. We don't rec…
