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Returns

Can I try a Bear mattress in a store before purchasing?

Yes, we’ve worked hard to partner with small businesses across the country to showcase our mattresses. View the list of showrooms near you. Furthermore, we believe the best way to try out a mattress…

Brenan
Updated 6 months ago by Brenan

Does it cost me anything to return a Mattress?

No! There are no 'restocking' or 'process and handling' fees with any Bear mattress return. It is completely on us! If you wish to return an unopened mattress, we will require the promotional product…

Colleen
Updated 6 months ago by Colleen

Does the Bear Pillow come with a Risk-Free Trial?

This policy applies only to purchases made AFTER January 1, 2022. You have 30-nights to return any accessory from the date of delivery. To start your return, simply access Bear's return portal with y…

Steven
Updated 10 months ago by Steven

How can I return an Adjustable Flex Bed?

The Bear Adjustable Flex Bed is a final sale product and cannot be returned for a refund.

Colleen
Updated 10 months ago by Colleen

How can I return my accessories (weighted blanket, protector, encasement, pillow)?

This policy applies only to purchases made AFTER January 1, 2022.. You have 30-nights to return any accessory from the date of delivery. Returns are free of charge. Limit two returns per item, per cu…

Colleen
Updated 10 months ago by Colleen

How can I return my bed base?

This policy applies only to purchases made AFTER January 1, 2022. All bed bases (including, but not limited to, Adjustable Flex Bed, Platform Bed, Bear Foundation, Bear Frame, and Universal Bed Frame…

Colleen
Updated 10 months ago by Colleen

How can I return my mattress?

If you'd like to initiate a return, please email us at returns@bearmattress.com. You may request a return of a mattress after sleeping on it between 30 and 120 nights. We do ask that you try it for 3…

Colleen
Updated 8 months ago by Colleen

What does Bear do with the mattress returns?

Whenever possible we donate your gently used mattress to a local charitable organization. We prefer to donate to those in need whenever possible instead of having them hauled away to a local landfill…

Colleen
Updated 2 years ago by Colleen
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