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Does it cost me anything to return a Mattress?

No! There are no 'restocking' or 'process and handling' fees with any Bear mattress return. It is completely on us! If you wish to return an unopened mattress, we will require the promotional product…

Updated 3 months ago by Colleen

Does the Bear Pillow come with a Risk-Free Trial?

You have 100 nights to try the Bear Pillow from the time you receive the pillow (based on delivery confirmation info). To start your return, simply access Bear's return portal with your order number…

Updated 8 months ago by Steven

How can I return an Adjustable Base?

The Bear Adjustable Base is a final sale product and cannot be returned for a refund.

Updated 4 hours ago by Colleen

How can I return my Foundation?

Please email us at returns@bearmattress.com. You have 100 nights from the time of delivery to request a return of your Bear Foundation. We need to verify the removal of the product from the home prio…

Updated 9 months ago by Colleen

How can I return my accessory (weighted blanket, protector, encasement, pillow)?

Returns are made easy with the Bear returns portal. Simply go to returns portal , and use your order number and zip code to start your return process. Your order number is a 5–6 digit number found on…

Updated 8 months ago by Colleen

How can I return my mattress?

If you'd like to initiate a return, please email us at returns@bearmattress.com. You may request a return a mattress after sleeping on it between 30 and 100 nights. We do require you to try it for 30…

Updated 10 months ago by Colleen

Is Bear Mattress in any stores? Can I try it before I purchase?

You can try our mattresses in the comfort of your own home for 100 nights, risk-free! If you don't love it, we will take care of the removal and refunded 100% of your money. If you are in the New Jer…

Updated 11 months ago by Colleen

What does Bear do with the mattress returns?

Whenever possible we donate your gently used mattress to a local charitable organization. We prefer to donate to those in need whenever possible instead of having them hauled away to a local landfill…

Updated 9 months ago by Colleen
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