- Help Center
- Returns, Exchanges, & Trials Returns
Set Up & Care
Adjustable Base Set Up
Can a mattress rest directly on the Bear Adjustable Base?
Can my partner and I move independently of each other on the Adjustable Base?
Mattress Set Up
Can you put a Bear Mattress on a box spring?
Do I need to flip a Bear mattress?
Do I need to let the mattress settle after opening?
Do the mattresses have a break-in period?
How do I set up my mattress?
How long can my mattress stay in the box?
What should I rest my mattress on?
Cleaning
Payment & Financing
Financial
Discounts and ID.me
Am I eligible for ID.me discounts?
Can I combine my military discount with any other offer?
Do I have to use ID.me to qualify for the discount?
Does Bear offer discounts for US Military, First Responders, Healthcare professionals?
Having issues using ID.me for your purchase?
How is my ID.me discount applied to my order?
Shipping & Delivery
Shipping Locations
COVID and Safety
Are orders shipping on-time?
How do returns work during the quarantine?
How is Bear keeping its customers and employees safe?
Is the packaging safe to handle?
What is “Contact-Free” delivery?
Will you remove my old mattress?
Standard Shipping
Can I make any delivery changes after my purchase?
Does someone need to be home or sign for the delivery?
How big is the box that the mattress ships in?
How is the Bear Adjustable Base packaged for shipping?
How is the Bear Foundation packaged for shipping?
How much is shipping?
I ordered multiple items. Will they arrive at the same time?
When can I expect my delivery to arrive?
Returns, Exchanges, & Trials
Warranties
Where can I find the warranties for your accessories?
Where can I find the warranties for your bed bases?
Where can I find the warrranties for your mattresses?
Mattress Trial & Exchanges
Can I exchange my mattress?
How does the 100 Night Risk-Free Mattress Trial work?
Why am I required to try the mattresses for at least 30 days?
Returns
Does it cost me anything to return a Mattress?
Does the Bear Pillow come with a Risk-Free Trial?
How can I return an Adjustable Base?
How can I return my Foundation?
How can I return my accessory (weighted blanket, protector, encasement, pillow)?
How can I return my mattress?
Is Bear Mattress in any stores? Can I try it before I purchase?
What does Bear do with the mattress returns?
Bear Product Info
Mattresses
Are your mattresses eco-friendly?
Are your mattresses made in the USA?
Can I customize the dimensions or firmness of the Bear Mattress?
Do the mattresses smell/off-gas?
How firm are your mattresses?
How much does the Bear Hybrid mattress weigh?
How much does the Bear Pro mattress weigh?
How much does the Original Bear mattress weigh?
How thick are your mattresses?
What makes Bear better than other brands?
What safety tests have Bear Mattresses passed?
Which mattress is best for my sleep position?
Accessories
Are weighted blankets only for sleeping?
Does the protector work with Celliant?
What makes the Bear Pillow Special?
What makes the Bear Protector Special?
Who might enjoy the Weighted Blanket?
Will the Bear Pillow fit my pillow case?
Bed Bases
Returns
Does it cost me anything to return a Mattress?
No! There are no 'restocking' or 'process and handling' fees with any Bear mattress return. It is completely on us!

Does the Bear Pillow come with a Risk-Free Trial?
You have 100 nights to try the Bear Pillow from the time you receive the pillow (based on delivery confirmation info). To start your return, simply access Bear's return portal with your order number…

How can I return an Adjustable Base?
The Bear Adjustable Base is a final sale product and cannot be returned for a refund.

How can I return my Foundation?
Please email us at returns@bearmattress.com. You have 100 nights from the time of delivery to request a return of your Bear Foundation. We need to verify the removal of the product from the home prio…

How can I return my accessory (weighted blanket, protector, encasement, pillow)?
Returns are made easy with the Bear returns portal. Simply go to returns portal , and use your order number and zip code to start your return process. Your order number is a 5–6 digit number found on…

How can I return my mattress?
If you'd like to initiate a return, please email us at returns@bearmattress.com. You may request a return a mattress after sleeping on it between 30 and 100 nights. We do require you to try it for 30…

Is Bear Mattress in any stores? Can I try it before I purchase?
You can try our mattresses in the comfort of your own home for 100 nights, risk-free! If you don't love it, we will take care of the removal and refunded 100% of your money. If you are in the New Jer…

What does Bear do with the mattress returns?
Whenever possible we donate your gently used mattress to a local charitable organization. We prefer to donate to those in need whenever possible instead of having them hauled away to a local landfill…
