- Help Center
- Payment & Financing Discounts and ID.me
Set Up & Care
Adjustable Base Set Up
Can a mattress rest directly on the Bear Adjustable Base?
Can my partner and I move independently of each other on the Adjustable Base?
Mattress Set Up
Can you put a Bear Mattress on a box spring?
Do I need to flip a Bear mattress?
Do I need to let the mattress settle after opening?
Do the mattresses have a break-in period?
How do I set up my mattress?
How long can my mattress stay in the box?
What should I rest my mattress on?
Cleaning
Payment & Financing
Financial
Discounts and ID.me
Am I eligible for ID.me discounts?
Can I combine my military discount with any other offer?
Do I have to use ID.me to qualify for the discount?
Does Bear offer discounts for US Military, First Responders, Healthcare professionals?
Having issues using ID.me for your purchase?
How is my ID.me discount applied to my order?
Shipping & Delivery
Shipping Locations
COVID and Safety
Are orders shipping on-time?
How do returns work during the quarantine?
How is Bear keeping its customers and employees safe?
Is the packaging safe to handle?
What is “Contact-Free” delivery?
Will you remove my old mattress?
Standard Shipping
Can I make any delivery changes after my purchase?
Does someone need to be home or sign for the delivery?
How big is the box that the mattress ships in?
How is the Bear Adjustable Base packaged for shipping?
How is the Bear Foundation packaged for shipping?
How much is shipping?
I ordered multiple items. Will they arrive at the same time?
When can I expect my delivery to arrive?
Returns, Exchanges, & Trials
Warranties
Where can I find the warranties for your accessories?
Where can I find the warranties for your bed bases?
Where can I find the warrranties for your mattresses?
Mattress Trial & Exchanges
Can I exchange my mattress?
How does the 100 Night Risk-Free Mattress Trial work?
Why am I required to try the mattresses for at least 30 days?
Returns
Does it cost me anything to return a Mattress?
Does the Bear Pillow come with a Risk-Free Trial?
How can I return an Adjustable Base?
How can I return my Foundation?
How can I return my accessory (weighted blanket, protector, encasement, pillow)?
How can I return my mattress?
Is Bear Mattress in any stores? Can I try it before I purchase?
What does Bear do with the mattress returns?
Bear Product Info
Mattresses
Are your mattresses eco-friendly?
Are your mattresses made in the USA?
Can I customize the dimensions or firmness of the Bear Mattress?
Do the mattresses smell/off-gas?
How firm are your mattresses?
How much does the Bear Hybrid mattress weigh?
How much does the Bear Pro mattress weigh?
How much does the Original Bear mattress weigh?
How thick are your mattresses?
What makes Bear better than other brands?
What safety tests have Bear Mattresses passed?
Which mattress is best for my sleep position?
Accessories
Are weighted blankets only for sleeping?
Does the protector work with Celliant?
What makes the Bear Pillow Special?
What makes the Bear Protector Special?
Who might enjoy the Weighted Blanket?
Will the Bear Pillow fit my pillow case?
Bed Bases
Discounts and ID.me
Am I eligible for ID.me discounts?
We offer exclusive discounts for the Military community, First Responders, Nurses and Medical professionals through our partnership with ID.me. Learn if you are eligible for exclusive ID.me discounts…

Can I combine my military discount with any other offer?
The exclusive Military discount cannot be combined with any other promotional codes and cannot be applied to gift card purchases.

Do I have to use ID.me to qualify for the discount?
Yes. All online orders, eligible for the Military discount, must be verified by using the Troop ID button, located at checkout.

Does Bear offer discounts for US Military, First Responders, Healthcare professionals?
Yes, we support those individuals with discounts for the Military community, First Responders, Nurses and Medical professionals through our partnership with ID.me. We offer exclusive discounts on all…

Having issues using ID.me for your purchase?
If you're having issues connecting to ID.me from checkout, we recommend you reach out to their support for help. Our Friendly Support Team does not have access to ID.me's systems, so we are unable to…

How is my ID.me discount applied to my order?
In order to apply your exclusive ID.me discount you need to Verify your group status. The easiest way to Verify with ID.me is to visit one of our discount pages. Visit our Military discount , First R…
