Set Up & Care
Adjustable Base Set Up
Can a mattress rest directly on the Bear Adjustable Base?
Can my partner and I move independently of each other on the Adjustable Base?
Mattress Set Up
Can you put a Bear Mattress on a box spring?
Do I need to flip a Bear mattress?
Do I need to let the mattress settle after opening?
Do the mattresses have a break-in period?
How do I set up my mattress?
What should I rest my mattress on?
Payment & Financing
Discounts and ID.me
Can I combine my military discount with any other offer?
Do I have to use ID.me to qualify for the discount?
Does Bear offer discounts for those who served the US Military/First Responders?
Having issues using ID.me for your purchase?
How do I verify my military service?
How is my military discount applied online?
Shipping & Delivery
COVID and Safety
Are orders shipping on-time?
How do returns work during the quarantine?
How is Bear keeping its customers and employees safe?
Is the packaging safe to handle?
What is “Contact-Free” delivery?
Will you remove my old mattress?
Can I make any delivery changes after my purchase?
Does someone need to be home or sign for the delivery?
How big is the box that the mattress ships in?
How is the Bear Adjustable Base packaged for shipping?
How is the Bear Foundation packaged for shipping?
How much is shipping?
I ordered multiple items. Will they arrive at the same time?
When can I expect my delivery to arrive?
Returns, Exchanges, & Trials
Where can I find the warranties for your accessories?
Where can I find the warranties for your bed bases?
Where can I find the warrranties for your mattresses?
Mattress Trial & Exchanges
Can I exchange my mattress?
How does the 100 Night Risk-Free Mattress Trial work?
Why am I required to try the mattresses for at least 30 days?
Does it cost me anything to return a Mattress?
Does the Bear Pillow come with a Risk-Free Trial?
How can I return an Adjustable Base?
How can I return my Foundation?
How can I return my accessory (weighted blanket, protector, encasement, topper, pillow)?
How can I return my mattress?
Is Bear Mattress in any stores? Can I try it before I purchase?
What do you do with the mattress returns?
Bear Product Info
Are your mattresses eco-friendly?
Are your mattresses made in the USA?
Can I customize the dimensions or firmness of the Bear Mattress?
Do the mattresses smell/off-gas?
How firm are your mattresses?
How much does the Bear Hybrid mattress weigh?
How much does the Bear Pro mattress weigh?
How much does the Original Bear mattress weigh?
How thick are your mattresses?
What makes Bear better than other brands?
What safety tests have Bear Mattresses passed?
Which mattress is best for my sleep position?
Are weighted blankets only for sleeping?
Does the protector work with Celliant?
What makes the Bear Pillow Special?
What makes the Bear Protector Special?
Who might enjoy the Weighted Blanket?
Will the Bear Pillow fit my pillow case?
Can I remove the mattress cover?
No, we designed the covers to stay on the Bear Mattress and Bear Hybrid. We don't recommend removing the mattress covers for any reason. The Bear Pro cover can be unzipped for easy spot cleaning. Ple…
How do I clean a Bear mattress?
We recommend you spot clean your mattress with warm water and mild detergent. Just like with any mattress, use water sparingly. Read our guide for more cleaning tips.
How do I wash/clean my weighted blanket?
Please wash your weighted blanket by hand or spot clean and hang to dry. Do Not Machine Wash. Do Not put in the Drier. Do Not Iron.
How do I wash/clean the Bear Pillow?
The outer cover of the Bear Pillow is removable and can be spot cleaned to prevent pesky stains. Allow the cover to air-dry after any spot cleaning. The inner foam core should not be cleaned and shou…
How do I wash/clean the Bear Protector?
The Bear Protector is completely machine washable. Wash with cold water and regular detergent. Dry on low heat or hang to dry. Do Not Bleach. Do Not Iron.