Help Center

Set Up & Care
Learn how to set up and care for your Bear Product. Includes cleaning instructions, mattress and adjustable base set up, and what to rest your mattress on.




Payment & Financing
Learn about payment and financing options. Includes information about taxes, discount codes (for military, first responders, or healthcare professionals), and ID.me qualifications.




Shipping & Delivery
Learn about shipping from Bear. Includes information about delivery times and changes, packaging, shipping prices, COVID safety, and shipping locations.




Returns, Exchanges, & Trials
Learn more about warranties, trials, exchanges, and returns. Includes information about our risk-free mattress trial and other policy details.




Bear Product Info
Learn about Bear's mattresses, accessories, and bed bases. Includes information about fiberglass, smell/off-gas, firmness, weights and weight capacities, thickness, and Sleep Recovery Technology.


