Bear Mattress Help Center

Can a mattress rest directly on the Bear Adjustable Base?

Can my partner and I move independently of each other on the Adjustable Base?

Can you put a Bear Mattress on a box spring?

Do I need to flip a Bear mattress?

Do I need to let the mattress settle after opening?

Do the mattresses have a break-in period?

How do I set up my mattress?

How long can my mattress stay in the box?

What should I rest my mattress on?

Can I remove the mattress cover?

How do I clean a Bear mattress?

How do I wash/clean my weighted blanket?

How do I wash/clean the Bear Pillow?

How do I wash/clean the Bear Protector?

Can I finance my purchase?

Is there a tax on Bear products?

Am I eligible for ID.me discounts?

Can I combine my military discount with any other offer?

Do I have to use ID.me to qualify for the discount?

Does Bear offer discounts for US Military, First Responders, Healthcare professionals?

Having issues using ID.me for your purchase?

How is my ID.me discount applied to my order?

Can I make any delivery changes after my purchase?

Does someone need to be home or sign for the delivery?

How big is the box that the mattress ships in?

How is the Bear Adjustable Base packaged for shipping?

How is the Bear Foundation packaged for shipping?

How much is shipping?

I ordered multiple items. Will they arrive at the same time?

When can I expect my delivery to arrive?

Are orders shipping on-time?

How do returns work during the quarantine?

How is Bear keeping its customers and employees safe?

Is the packaging safe to handle?

What is “Contact-Free” delivery?

Will you remove my old mattress?

Can you ship a Bear Mattress to an APO address?

Do you ship to Canada?

Where do you ship?

Where can I find the warranties for your accessories?

Where can I find the warranties for your bed bases?

Where can I find the warrranties for your mattresses?

Can I exchange my mattress?

How does the 100 Night Risk-Free Mattress Trial work?

Why am I required to try the mattresses for at least 30 days?

Does it cost me anything to return a Mattress?

Does the Bear Pillow come with a Risk-Free Trial?

How can I return an Adjustable Base?

How can I return my Foundation?

How can I return my accessory (weighted blanket, protector, encasement, pillow)?

How can I return my mattress?

Is Bear Mattress in any stores? Can I try it before I purchase?

What does Bear do with the mattress returns?

Are your mattresses eco-friendly?

Are your mattresses made in the USA?

Can I cancel my Extend Protection Plan?

Can I customize the dimensions or firmness of the Bear Mattress?

Do Bear mattresses contain fiberglass?

Do the mattresses smell/off-gas?

Does my Extend protection plan offer protection for damage caused by third parties? e.g. moving companies, etc

How can I purchase an Extend Protection Plan?

How firm are your mattresses?

How many times can I use the Extend Protection Plan?

How much does the Bear Hybrid mattress weigh?

How much does the Bear Original mattress weigh?

How much does the Bear Pro mattress weigh?

How thick are your mattresses?

I accidentally spilled coffee and it stained my furniture. Is this serviceable?

I know a furniture repair near me, does Extend cover the cost if I choose to use their repair services instead of Guardsman?

If the Customer experiences any complications during the Claims process, what can they do?

If the furniture is irreparable, will Extend replace my item?

My furniture has a tear or structural damage. What are the next steps to repair my item?

What are the benefits of an Extend Protection Plan?

What do I need when I need to utilize my Extend Protection Plan?

What does my Extend Protection Plan offer?

What is an Extend Protection Plan?

What is the process to file a claim under the Extend Protection Plan?

What makes Bear better than other brands?

What products are covered?

What safety tests have Bear Mattresses passed?

When the customer cancels their Extend plan, what is the refund policy?

Where is my contract ID?

Which mattress is best for my sleep position?

Are weighted blankets only for sleeping?

Does the protector work with Celliant?

What makes the Bear Pillow Special?

What makes the Bear Protector Special?

Who might enjoy the Weighted Blanket?

Will the Bear Pillow fit my pillow case?

Can my partner and I move independently of each other on the Adjustable Flex Bed?

How does the app work with my adjustable base?

Is it possible to attach a headboard to the platform bed?

What is the weight capacity of the Bear Adjustable Flex Bed?

What sleep positions are available using the Bear Adjustable Base?

Help Center

Set Up & Care

Learn how to set up and care for your Bear Product. Includes cleaning instructions, mattress and adjustable base set up, and what to rest your mattress on.

14 articles by 3 authors

Payment & Financing

Learn about payment and financing options. Includes information about taxes, discount codes (for military, first responders, or healthcare professionals), and ID.me qualifications.

8 articles by 3 authors

Shipping & Delivery

Learn about shipping from Bear. Includes information about delivery times and changes, packaging, shipping prices, COVID safety, and shipping locations.

17 articles by 3 authors

Returns, Exchanges, & Trials

Learn more about warranties, trials, exchanges, and returns. Includes information about our 100 night risk-free trial and return costs.

14 articles by 3 authors

Bear Product Info

Learn about our Bear Mattresses, accessories, and bed bases. Includes information about fiberglass, smell/off-gas, firmness, weights and weight capacities, thickness, and Sleep Recovery Technology.

41 articles by 3 authors

👋 Hey! How can we help?

Top Articles