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  1. Bear
  2. Shipping & Delivery

Shipping & Delivery

General

  • Can I expedite my order?
  • Where do you ship?
  • How much is shipping?
  • How big is the box that the mattress ships in?
  • Will FedEx bring my mattress inside?
  • Does FedEx require a signature?
See all 11 articles

Shipping Times

  • Can I expedite my order?
  • How do I track my order?
  • When will my order ship?
  • I ordered multiple items. Will they arrive at the same time?

My Order & Tracking Status

  • Can I expedite my order?
  • How do I track my order?
  • Why did only part of my order arrive?
  • Why is my tracking not updating?
  • Can I cancel my order?
  • I inputted the wrong address. Can I change it?
See all 7 articles

Mattress Setup

  • The mattress box looks too small. Did I receive the correct size?”
  • Can I sleep on my mattress immediately?
  • How long does expansion take?
  • How does my mattress arrive?

White Glove Delivery

  • Can I reschedule In-Home Setup & Removal service?
  • Can I add In-Home Setup & Removal by Ryder after purchase?
  • What is In-Home Setup & Removal by Ryder and how does it work?

Delivery Issues

  • Why is my FedEx delivery delayed?
  • The mattress box looks too small. Did I receive the correct size?”
  • Why is my tracking not updating?
  • Why was my package returned to sender?
  • What happens if FedEx cannot deliver?
  • My mattress arrived damaged
See all 7 articles
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