My mattress arrived damaged

We sincerely apologize that your mattress arrived damaged.

Please email support@bearmattress.com within 30 days of delivery so our Customer Experience Team can review the issue and assist with the next steps.

To help us process your request as quickly as possible, please include:

• Your order number
• Clear photos of the damage
• Photos of the mattress law tag if requested
• Photos of the packaging if available
• A brief description of the issue

Examples of damage may include:

• Tears or rips in the cover
• Stains or discoloration
• Physical damage from shipping or handling
• Incorrect item received
• Severe expansion issues after the recommended expansion period

Please do not dispose of the mattress unless instructed by our team.

Once we review the photos and details provided, we will determine the best available resolution options.