Many Bear orders ship in separate packages, and some products may ship from different warehouse locations depending on the items included in your order.

For example:

• Mattresses and foundations may ship separately 

• Pillows and protectors may arrive before the mattress 

• Adjustable bases often ship independently from mattresses 

• Split king orders typically arrive as multiple packages 

• Furniture items may ship separately from sleep accessories

This is completely normal.

Your remaining items are likely still in transit and should arrive shortly.

You can review your shipping confirmation email for additional tracking numbers or use the “Master Tracking” view within FedEx tracking to see all packages connected to your order.

Important to Note : 

• Orders with multiple products may arrive on different delivery dates 
• Tracking for additional packages may update at different times 
• During major sales events or high-volume shipping periods, some packages may experience additional transit delays

• During select major promotional or holiday sale periods, free Cirrus Cloud Pillows included with qualifying mattress offers are often compressed and packed inside the same mattress box

•  Occasionally, customers may overlook the pillows during the initial unboxing since they can be packed beneath or alongside the compressed mattress packaging

•  During select promotional periods, complimentary Terry Mattress Protectors included with qualifying orders will ship separately from the mattress and have their own tracking number 

• Orders with multiple products may arrive on different delivery dates 

• Tracking for additional packages may update at different times 

•  During major sales events or high-volume shipping periods, some packages may experience additional transit delays

If you are unable to locate tracking information for missing items, please contact support@bearmattress.com and our Customer Experience Team will be happy to assist.