Once your order ships, you will automatically receive a shipping confirmation email with tracking information.
Most Bear mattresses and sleep accessories ship through FedEx unless White Glove Delivery is selected at checkout.
Please note:
Bear mattresses are made to order, helping ensure you receive a freshly crafted mattress that has not been compressed in a box for extended periods before delivery
Your order confirmation email includes an estimated shipping timeline of approximately 2–5 business days, though some models and sizes may require additional processing time depending on production volume
Shipping timelines are estimates and are not guaranteed
During major sales events, holidays, or periods of high order volume, both production and FedEx transit times may experience additional delays due to increased shipping volume across carrier networks
For more information about White Glove Delivery, setup services, removal options, and pricing, please visit:
Additional notes:
• Tracking information may take 24–48 hours to fully update after shipment
• Orders with multiple items may arrive separately
• FedEx tracking updates can occasionally lag behind the physical movement of the shipment
Understanding FedEx Tracking Terminology:
- “Label created” - means that we have boxed up your order and it is ready for FedEx - Ground pickup. Please disregard the expected ship date and delivery date on the FedEx label as those are only an estimate.
- “In transit” - means that FedEx picked up your order and it is on its way to the shipping address on record. Delivery date is now accurate (barring any unforeseen circumstances such as severe weather conditions, mechanical problems with trucks, etc.). During this time, if you would like to change the delivery date for reason, you can contact FedEx at 1-800-463-3339.
- “Delivered” - means that FedEx has delivered your order to the shipping address on record. The label will show the exact date and time your order was delivered.
To learn more about how to track FedEx deliveries please visit Tracking and managing your FedEx deliveries.
If you have not received tracking information after the expected processing timeframe, please contact support@bearmattress.com and our team will be happy to help.
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