Can I cancel my order?

In many cases, yes — but cancellation requests are time-sensitive because Bear orders begin processing very quickly after purchase.

To request a cancellation, customers must email:

support@bearmattress.com

Please Note

• All cancellation requests must be submitted by email to support@bearmattress.com
• Order cancellations cannot be processed through chat
• Cancellation requests are not guaranteed
• Orders may begin processing shortly after purchase
• Once an order has shipped, cancellation is typically no longer possible
• Certain items may process faster than others depending on inventory and fulfillment status
• Adjustable bases are final sale items and cannot be canceled once processed
• Promotional bundles or special sale items may have limited modification options once submitted

If your order cannot be canceled, our team can help review any available return or exchange options once the order has been delivered.