Promotional free accessories included with qualifying sales offers cannot be swapped, substituted, customized, or exchanged for different products, models, colors, or sizes.
This includes requests such as:
• Changing pillow sizes (Queen to King, etc.)
• Swapping to a different pillow model
• Exchanging protectors or accessories for different products
• Replacing promotional items with alternate accessories
• Requesting different free gift options than the advertised promotion
Promotional accessories are automatically tied to the specific sale offer active at the time of purchase and are not customizable.
Please Note
• Free promotional items may vary depending on the active sale
• Promotional accessories have limited eligible models and sizes tied to the offer
• Promotional bundles cannot typically be modified after checkout
• Orders placed through third-party promotions or special partner sales may have different included accessories than website offers
If you would prefer a different accessory configuration, our team may be able to review cancellation and reorder options before the order ships.
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