In many cases, orders that have already been processed through Affirm or Shop Pay Installments cannot simply have the payment method swapped afterward.

If your order has not shipped yet, our Customer Experience Team may be able to review available cancellation and reorder options so you can place a new order using Truemed or an HSA/FSA eligible payment method if applicable. Please note that all cancellation requests must be submitted by email. To request cancellation assistance, please contact: support@bearmattress.com

Please Note

• Financing approvals and installment plans are handled directly by the third-party payment provider
• Once an installment order has been processed, payment method changes may be limited
• Truemed eligibility and reimbursement approval are determined directly through Truemed and your HSA/FSA provider
• Some customers choose to submit eligible purchases for reimbursement afterward depending on their provider’s policies

Does Truemed offer installment payments?

Truemed itself is not a financing provider.

Truemed is designed to help eligible customers use HSA/FSA funds for qualifying wellness purchases.

However, depending on checkout availability and provider eligibility, some customers may still be able to combine eligible financing options with HSA/FSA reimbursement workflows.

For the most accurate eligibility and payment information, we recommend reviewing Truemed’s terms directly during checkout or contacting their support team for additional guidance.