Mattress Return Policy

Mattress Return Policy After 10/7/2026

This policy applies only to purchases made on or after October 7, 2026

You may request a return of your mattress within 365 nights from the delivery date of your mattress. We require a minimum trial of 30 nights before a return can be initiated. Your return time-frame begins based on the delivery confirmation date.

Only one return of any mattress per customer, household, and/or delivery address. Returns are valid on your first order only (even if you purchase a different mattress the second time). You will be refunded for the cost of the mattress (less any discounts). In order to receive a refund, the mattress must be removed from your home by an authorized party of Brooklyn Bedding LLC and confirmed by Brooklyn Bedding LLC

Bear will issue a full refund for the cost of the mattress (less any discounts) to the original form of payment.

Absolutely no refunds, exchanges or returns will be granted after 365 nights.

Start a return by sending an email to returns@bearmattress.com

Exchange Policy
You have 365 nights to exchange your mattress from the date of delivery. Only one return or exchange of any mattress per customer, household, and/or delivery address.

If you would like to exchange your mattress for a new model or different feel, you must do so within the 365-night trial. Your new, exchanged mattress is not eligible for a return, refund or trial period.

Please email returns@bearmattress.com to initiate an exchange.


Mattress Return Policy 1/1/2022 - 10/6/2026

This policy applies only to purchases made between January 1, 2022 and October 6, 2026

You may request a return of your mattress within 120 nights from the delivery date of your mattress. We require a minimum trial of 30 nights before a return can be initiated. Your return time-frame begins based on the delivery confirmation date.

Only one return of any mattress per customer, household, and/or delivery address. Returns are valid on your first order only (even if you purchase a different mattress the second time). You will be refunded for the cost of the mattress (less any discounts). In order to receive a refund, the mattress must be removed from your home by an authorized party of Brooklyn Bedding LLC and confirmed by Brooklyn Bedding LLC

Bear will issue a full refund for the cost of the mattress (less any discounts) to the original form of payment.

Absolutely no refunds, exchanges or returns will be granted after 120 nights.

Start a return by sending an email to returns@bearmattress.com

Exchange Policy
You have 120 nights to exchange your mattress from the date of delivery. Only one return or exchange of any mattress per customer, household, and/or delivery address.

If you would like to exchange your mattress for a new model or different feel, you must do so within the 120-night trial. Your new, exchanged mattress is not eligible for a return, refund or trial period.

Please email returns@bearmattress.com to initiate an exchange.

Mattress Return Policy Before 1/1/2022 

2019 Bear Hybrid
The 2019 Bear Hybrid is Final Sale - No Trial, Returns, or Exchanges. This means those products are non-returnable, non-exchangeable and non-refundable.