Mattress Return Policy BEFORE 1/1/2022 READ MORE.
The 2019 Bear Hybrid is Final Sale - No Trial, Returns, or Exchanges. This means those products are non-returnable, non-exchangeable and non-refundable.
You may request a return of your mattress within 120 nights from the delivery date of your mattress. We require a minimum trial of 30 nights before a return can be initiated. Your return time-frame begins based on the delivery confirmation date.
Only one return of any mattress per customer, household, and/or delivery address. Returns are valid on your first order only (even if you purchase a different mattress the second time). You will be refunded for the cost of the mattress (less any discounts). In order to receive a refund, the mattress must be removed from your home by an authorized party of Brooklyn Bedding LLC and confirmed by Brooklyn Bedding LLC
Bear will issue a full refund for the cost of the mattress (less any discounts) to the original form of payment.
Absolutely no refunds, exchanges or returns will be granted after 120 nights.
Start a return by sending an email to returns@bearmattress.com
Exchange Policy
You have 120 nights to exchange your mattress from the date of delivery. Only one return or exchange of any mattress per customer, household, and/or delivery address.
If you would like to exchange your mattress for a new model or different feel, you must do so within the 120-night trial. Your new, exchanged mattress is not eligible for a return, refund or trial period.
Please email returns@bearmattress.com to initiate an exchange.
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