Where are my free promotional pillows?

During select promotional periods, complimentary pillows included with qualifying mattress purchases are often compressed, rolled, and packed directly inside the mattress box alongside the mattress itself.

Because the pillows are compressed within the packaging, some customers may accidentally overlook them during the initial unboxing process.

We recommend fully unpacking and checking all packaging materials carefully before disposing of the box or plastic wrapping.

Please Note

• Promotional pillows are often rolled and packed directly inside the mattress box during select sales events

• Pillow sizes are automatically selected based on the mattress size ordered

• Twin, Twin XL, Full, and Queen mattresses typically receive Queen pillows

• King and California King mattresses typically receive King pillows

• Complimentary promotional pillows are only offered through qualifying promotions directly on bearmattress.com

• Promotional pillow offers available on third-party websites, television promotions, affiliate offers, or partner promotions may differ from the offers available directly through Bear

• Promotions featured through The View or other third-party promotional partners will not include the same free accessories offered directly on our website

• Some promotional accessories may occasionally ship separately depending on inventory and fulfillment routing

• Orders with multiple products may arrive in separate packages

• Tracking updates for promotional accessories may differ from the mattress shipment

If you still cannot locate your promotional pillows after fully unboxing your order, please contact support@bearmattress.com for assistance.